Effective Date: [2025-01-19]
Dear Users:
To use FrameElf's services, you should read and comply with the "Terms of Service." This agreement is a legal agreement between users and FrameElf, serving as the general terms when users register for a FrameElf platform account and use FrameElf services. Please carefully read and fully understand each clause, especially those concerning liability exemption or limitation, jurisdiction, and applicable law. Limitation and exemption clauses may be highlighted in bold or underlined to draw your attention. Unless you have read and accepted all terms of this agreement, you are not entitled to use FrameElf's services. Your use of FrameElf's services indicates that you have read and agreed to be bound by the above agreement.
I. Information Collection Scope
1.1 To complete necessary activities such as account registration, login, and in-app purchases, you need to submit true, legal, and valid information, including but not limited to contact phone numbers.
1.2 To provide continuous service and ensure service quality, we will record and store your login and service usage information during your use of our service, including but not limited to hardware and software characteristic information and user identifiers.
II. How We Collect Information
2.1 We collect your information through your active submission and records generated during your use of our services.
2.2 We may collect and use your information through preference settings and other related technologies. Our specific uses of preference settings include:
Remembering your identity. For example: preference settings help us identify you as our registered user.
Analyzing your service usage patterns to provide more personalized services, including keyboard settings and other services.
III. Information Usage
To provide you with better, more convenient, and secure services, we may use the collected information for the following purposes under applicable laws and regulations:
Providing services to you.
Meeting your personalization needs. For example, language settings, location settings, personalized help services, and instructions.
Service optimization and development. For example, we optimize our services based on information generated when responding to your needs.
Other scenarios that may require the use of collected information. If the usage scenario lacks reasonable correlation with the initial scenario, we will obtain your consent again before using the information.
IV. Information Disclosure
We will not share your information with any unrelated third parties without your consent, except in the following circumstances:
4.1 We may share your information with our affiliated companies, third-party service providers, contractors, and agents only for the following purposes:
As necessary for providing functions or services mentioned in "Section II. Information Collection Scope" and for purposes stated in "Section III. Information Usage."
To fulfill our obligations and exercise our rights under the Terms of Service or this statement.
If we share your information with any of the above third parties, we will ensure they comply with this statement and other appropriate confidentiality and security measures we require.
4.2 As our business continues to develop, we and our affiliated companies may undergo mergers, acquisitions, asset transfers, or similar transactions, and your information may be transferred as part of such transactions. We will comply with relevant laws and regulations, notify you before the transfer, ensure information confidentiality during transfer, and continue to fulfill corresponding responsibilities and obligations after changes.
4.3 We may also disclose your information for the following reasons:
Compliance with applicable laws and regulations.
Compliance with court judgments, rulings, or other legal proceedings.
Compliance with requirements from relevant government authorities or other authorized bodies.
When we have reasonable grounds to believe compliance with laws and regulations is necessary.
As reasonably necessary to execute relevant service agreements or this privacy statement, maintain public interest, handle complaints/disputes, protect our customers, us or our affiliated companies, other users or employees' personal and property safety or legitimate rights and interests.
Circumstances authorized by you legally.
If we disclose your information for the above reasons, we will promptly inform you while complying with laws, regulations, and this statement.
V. Information Storage
5.1 Information collected about you is stored on our servers located in Hong Kong, China.
5.2 Generally, we retain your information only during the period necessary to provide you with services, not exceeding the time required to fulfill relevant purposes.
However, in the following circumstances, and only for purposes related to these circumstances, we may need to retain your information or part of it for a longer period:
Compliance with applicable laws and regulations.
Compliance with court judgments, rulings, or other legal proceedings.
Compliance with requirements from relevant government authorities or other authorized bodies.
When we have reasonable grounds to believe compliance with laws and regulations is necessary.
As reasonably necessary to execute relevant service agreements or this privacy statement, maintain public interest, handle complaints/disputes, protect our customers, us or our affiliated companies, other users or employees' personal and property safety or legitimate rights and interests.
VI. Information Security
6.1 We strive to protect information security to prevent information loss, improper use, unauthorized access, or disclosure.
We use various security technologies to ensure information security. For example, we implement server backup, password encryption, and other security measures to prevent information leakage, damage, or loss.
We establish strict management systems and procedures to protect information security. For example, we strictly limit the range of personnel who can access information, conduct audits, and require them to comply with confidentiality obligations.
We value information security compliance and fully protect your information security through numerous international and domestic security certifications.
However, please understand that due to technical limitations and various potential malicious means, even with maximum security measures, it's impossible to always ensure 100% information security in an internet environment. You need to understand that the systems and communication networks you use to access our services may have problems due to factors beyond our control.
In case of personal information leakage or other security incidents, we will activate emergency plans to prevent the security incident from expanding, report according to relevant regulations such as the "National Network Security Incident Emergency Response Plan," and inform you of relevant situations through email, push notifications, announcements, etc., while providing security recommendations.
6.2 To more effectively protect your information security, we also hope you can strengthen self-protection awareness. We only assume responsibility within the scope directly caused by our services leading to your personal information leakage. Therefore, please properly manage your account and password information to avoid personal information leakage. Unless you deem it necessary, do not provide your account password or other personal information to any third party.
VII. Access and Control
7.1 You can access, modify, and delete your relevant information while using our services. Your methods of accessing, modifying, and deleting information will depend on the specific services you use.
7.2 If you find we have collected or used your information in violation of laws, regulations, or our agreement, you can request us to delete it. If you find errors in the information we collect and store about you, and cannot correct them yourself, you can also request us to make corrections.
7.3 When accessing, modifying, and deleting relevant information, we may require you to verify your identity to ensure account security. Please understand that due to technical limitations and legal regulatory requirements, some of your requests may not be responded to.
7.4 Based on legal regulatory requirements, information security, and other legitimate reasons, some of your information may not be accessible, modifiable, or deletable.
7.5 You can choose to withdraw your consent for certain non-basic functions or services to process your information, or deactivate (delete) your account.
7.6 If you have questions about implementing the above rights, you can contact us through the relevant contact methods in "Contact Us."
VIII. Changes
We may revise the terms of this privacy statement from time to time, and such revisions form part of this Privacy Statement. When changes might substantially reduce your rights under this privacy statement or expand the scope of information collection and use, we will notify you in prominent locations before the revision takes effect. In such cases, if you continue to use our services, it means you accept the revised privacy statement.
IX. Contact Us
If you have any questions about this policy or other related matters, please follow our provided guidelines, fill in relevant information, and submit your questions through feedback. We will promptly review the issues involved and respond within thirty days after verifying your user identity.
Email: noteybz@foxmail.com